"Next best thing to being there!"
"Next best thing to being there!"

PREMIUM

Ad free enhanced viewing experience - learn more

WATCH A WEBCAM

Member

Florida Caribbean

Cruise Association

Frequently Asked Questions

PTZtv Premium has an additional FAQ here.

Technical

Do I need to install or unblock Flash?

As of October 19th, 2017, all of our webcam-related websites have been converted to a new video/audio player that no longer requires Adobe Flash Player in current versions of all major browsers e.g. Google Chrome,  Microsoft Edge, Firefox and Safari.

 

If you are using a modern browser on Windows 8 or 10 or MacOS or iOS or Android you will not need to install or enable Flash. However, older versions of Windows OS (e.g. Windows 7 or Windows Vista) with versions of Internet Explorer prior to 11 may require Flash. Other browsers like Chrome and Firefox on those same versions of Windows (if still supported) may not require Flash.

 

We strongly recommend you use a modern browser on a modern version of operating system.

Where is the full screen option / mode / button ?

Full screen has been disabled on our free-to-view websites. Please read this post to our company Facebook page for more details.

 

Our new Premium service does include full screen viewing. Learn more here.

How do I get live video ?

If you do not see live video, here are some suggestions that might resolve the problem:

 

1. Try a different browser, preferably a clean/fresh install like Google Chrome. It should just work with no additional plug-ins or add-ons required. Trying another browser with default settings will help identify if your daily browser configuration is the issue.

 

2. If a new browser works, check your daily browser is not running any add-ons, extensions or plug-ins that might be blocking our content e.g. "Ad Blockers". Also look to see if custom security/tracking protection settings have been enabled (for example: in Internet Explorer or Firefox "Private Window"). Most ad blocking browser extensions allow you to make our webcam websites exceptions. Refer to these Terms & Conditions of Use for our policy on content blocking. Access to our live video can be withheld when we detect breaches of these terms. For example, we require ALL of our advertising to display as intended in order to fund the significant costs associated with streaming live video 24/7. More info here.

 

3. If a new browser still fails to show live video, make sure your Internet Security Software or firewall is not blocking us. Try temporarily turning each one off in turn and re-test our webcam websites. Both Kaspersky and Avast! antivirus suites are known to include content blocking components e.g. "anti-banner" in Kaspersky.

 

4. Try a different device/computer on the same network. If it works then you should focus on configuration differences compared to the one that fails.

 

5. If no devices or computers will show live video, it is possible that your network has insufficient bandwidth or is blocking our content. If at home, check for other high-bandwidth Internet users and inspect the configuration of your home router. Contact your Internet Service Provider if you suspect congestion on your connection. Check your Internet speed at Speedtest. If at work, contact your Supervisor or IT Manager provided you believe watching our webcams is acceptable in your workplace or connected with your job function e.g. you work for a port, shipping line, cruise line, travel agency, etc., etc.

 

If you still have problems after following these suggestions, please send email to support@ptztv.com and attach a screenshot of your entire browser window showing our website but no live video. Include details of your device and browser.

Can I view your webcams on a tablet or smartphone?

Yes. If you have an Apple iPhone/iPad we support those platforms and their native Safari browsers with streaming video and audio. We also support Android-based devices with Chrome and Firefox browsers. However, the Android OS has seen many revisions in the way it handles live streaming video.

 

Older versions of iOS and Android, including the default Android "Internet" browser may have limited or unreliable functionality and are not actively support by PTZtv.

 

If you are using an iPhone or iPad, you can save our pages to your home screen using the "Add to Home Screen" option in the Safari browser (see screenshots below). By adding our pages to your home screen, they will behave more like a mobile app and each one has its own custom icon. If launched from a home screen icon, our video will play within the page frame on an iPhone instead of automatically going to fullscreen, allowing you to interact with the rest of the page elements like Marine Traffic map and sound control.

How do I hear live sound...?

We provide audio feeds from some of our locations and they can include VHF Marine Radio and live outdoor microphones. We deliver audio separately from our video which is why it's not included in most of our recordings or an intrinsic part of our live video players on all platforms.

Do you have an iPhone or Android App?

No. We do not support or provide any webcam apps at this time. However, you can view our webcam pages as "web apps" on iPhone and iPad by adding them to your home screen. See above for details.

Can I view your webcams on a big screen TV?

Yes. Many fans connect a PC or laptop via an HDMI cable and watch us on their main flat panel TV. We do not currently support other smart TV systems, Roku or other TV set-top boxes. You can use Google Chromecast devices to display our video on your TV.

Do you support Windows Live Tiles?

Yes. You can pin any of our webcam websites to your Windows 8.1 Start Screen and they will give you "live tiles" based on recent snapshots from each camera (but not live video).

 

Here's a quick "how to" for Windows 8.1 ... (this all changed in Windows 10 !)

1. Launch Internet Explorer from the start screen.
2. Load one of our webcam websites.
3. If necessary, unblock the content by clicking the stop sign at the right-end of the address bar.
4. Click the STAR icon for Favorites.
5. Click the PIN icon to pin site.
6. Click the "Pin to Start" button (optionally edit or remove the description text).
7. Go back to your Start Screen and scroll to the far right of the existing tiles. You will find our site tile which can be dragged to a new position if desired.
8. Right-click on any tile for more options like different sizes. Build your own tiled display of favorite webcams. See example above.

My video keeps stopping... is that intentional?

Yes. We timeout our video streams, usually every 30 minutes. We do this in order to preserve scarce & expensive resources like server connections and bandwidth. This is important when viewers go to work, school, bed, shopping, home from work, etc. and leave our websites loaded in their browsers.... sometimes playing indefinitely for days. You should see a play arrow appear when the video stops but that can be platform/browser dependent.

 

If your video stops much more frequently than every 30 minutes, that's usually a sign of Internet congestion or resource contention within your device. Check both and turn off additional applications or devices that might be over-loading the system.

Where are the ship icons/names on your Marine Traffic maps?

Marine Traffic maps are a product of a third-party – www.MarineTraffic.com . PTZtv has no control over their functionality or reliability. They rely on a large network of community reception stations that collect real-time AIS radio data (position, course, speed, etc.) from vessels in range. Marine Traffic also provide AIS data collected from satellites but don’t offer full information from that source (e.g. vessel names) unless you are a subscriber to one of their premium services.

 

Marine Traffic data is also distributed worldwide on the Internet via a network of content distribution servers which can occasionally produce localized outages.

 

Make sure you have not configured your browser with any more severe or unusual security settings like blocking “third party cookies and data”. In the past, that setting has been known to block Marine Traffic maps. "Private browsing" modes can also be problematic.

 

Our best suggestion is to try another (modern) browser that you don’t usually use and have not changed from default configuration. If the maps work in that new browser, then it’s pretty clear that something has changed in your usual, daily browser. That change could have been of your making with a setting change or a change by an add-on or extension you might have recently installed or that might have been recently updated.

 

Sometimes, clearing your browser cache of “images and files” (but not cookies or passwords) can solve a problem by forcing your browser to reload all of Marine Traffic’s code. They update it regularly.

 

Consult Marine Traffic's help pages for more information.

Business

We are a TV / News Media company, can we use your content on-air and/or online?

We are no longer granting permission for free on-air use of our camera streams, with or without attribution to PTZtv. Any such use is strictly prohibited and a breach of our copyright. If you would like to discuss terms & conditions for licensing our streams for on-air broadcast use, please send email to info@ptztv.com .

 

Do you only cover cruise ports?

No. Our initial focus is the cruise and marine enthusiast but we will consider any location or subject matter e.g. airports instead of cruise ports, natural instead of nautical, etc.

 

When will you cover port XYZ?

While we welcome suggestions for new webcams, we don't publicly discuss our current or future location plans. However, we do factor your feedback into our planning process.

 

How much does it cost?

In most cases, we must qualify your location. If it meets our requirements and goals, we usually provide our equipment and services FREE of charge, including Internet access. We do ask location partners to provide electricity but usage is negligible. All of our sites are currently provided on a free-to-view basis with an optional and enhanced ad-free subscription service.

 

Can we advertise on your sites?

Yes. You can target our sites using context-sensitive keywords or our ad slots directly via Google Adwords or similar ad placement systems. We also have a limited number of direct advertising opportunities ... contact us to discuss.

 

Do you sell your video?

Yes. We sell video recorded from our Port Everglades and Port Canaveral webcams during cruise ship sail-aways. See our Gallery page for more details. In certain circumstances, we license our video stream... please inquire if interested.

 

 

Print Print | Sitemap
Copyright © 2017 PTZtv LLC. All rights reserved.