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"Next best thing to being there!"

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WATCH A WEBCAM

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Florida Caribbean

Cruise Association

Frequently Asked Questions

PTZtv Premium has an additional FAQ here.

Technical

Issues with Flash blocking by various browsers

 

Update Sept 17th, 2017 :

 

All of our free-to-view webcam websites have been converted to a new video/audio player than no longer requires Adobe Flash Player in current versions of all major browsers e.g. Google Chrome, Internet Explorer, Microsoft Edge, Firefox and Safari. if you are using one of these browsers on Windows 8 or 10 or MacOS or iOS you will not need to install or enable Flash. Older versions of Windows OS (e.g. Windows 7 or Windows Vista) with versions of Internet Explorer prior to 11 may require Flash. Other browsers like Chrome and Firefox on those same versions of Windows (if still supported) may not require Flash.

 

Our PTZtv Premium players have not yet been converted but will be soon. The following info about enabling Flash content still applies.

 

Google Chrome

Latest versions of the Chrome browser block some Flash content by default. You might see a message telling you Flash is out of date and you need to download a new version (you don't). You might see a message saying you have no Flash support at all (you do). You might see a jigsaw puzzle piece icon with a red box and white 'x' at the right end of your browser address bar. In these cases, Chrome has blocked some or all of the Flash media players on our web pages. We have multiple players... always one for video and optionally one or two more for the separate audio streams.

 

Solutions:

- If you see the jigsaw icon, click on it and then click on "Run all plugins this time" (see example below).

- If you see another message asking you to run or allow Flash content, say "Yes".

- If you see an info symbol ('i' in a circle) to the left of the website URL in the browser address bar, click on it to expose per-site configuration of Flash (see example below).

- To change the behavior of Chrome with Flash content, visit the browser config page chrome://settings/content and scroll down to the Flash section (or go straight to chrome://settings/content/flash -- see example below). There you can select different options for the treatment of Flash e.g. "Allow sites to run Flash".

 

Note that at the time of writing, Chrome and our players do not have support for any other video delivery mechanisms other than Flash. If Flash is disabled, you will likely see a blank black screen (or blank white if on PortEverglades.net).

 

Example below of default Flash blocking in Chrome on Apple Mac and how clicking on the info symbol left of the site address displays a configuration menu which includes control of Flash behavior (shown highlighted in red) :

Microsoft Edge​

The Edge browser now requires you to click on our audio elements before they will be available to play sound. If you hover your mouse either side of the site name banner just above the video window where we display MIC OFF and VHF OFF (for example) you will see a small arrow appear. Click that arrow and then click the play buttnon on the control that appears. This procedure will start those sound streams manually whereas in other browsers, sound will start automatically when the video starts.

 

You can run most of our webcam websites in the Edge browser with Flash disabled (see "Settings -> Advanced settings") or by adding the switch "?noflash" to our site addresses e.g. www.mahobeachcam.com/?noflash .

 

Latest versions of Edge appear to automatically run our sites in "no flash" mode, even if you have Flash enabled in browser settings.

 

Why do we still use Flash?

Simple. Flash is still a much better solution for live streaming video on desktop/laptop computers. The latency ("delay") from real-time events is only a few seconds whereas the alternate solutions typically delay video by over 30 seconds. You will see those solutions in use with our webcam websites running on iPhones and iPads (for example). In many cases, that delay doesn't matter. However, if you are following a plane landing on a Flightradar24 map or trying to synch a phone conversation and video display with friends on a departing cruise ship... delay matters!!!

Where is the full screen option / mode / button ?

Full screen has been disabled on our free-to-view websites. Please read this post to our company Facebook page for more details.

 

Our new Premium service does include full screen viewing. Learn more here.

How do I get live video ?

If you do not see live video, here are some suggestions that might resolve the problem:

 

1. If your browser requires the Adobe Flash Player plug-in, check you have the latest version and that it is installed correctly. See : get.adobe.com/flashplayer . Note that latest versions of Microsft Edge and Internet Explorer browsers plus the Google Chrome browser all have Adobe Flash Player built in and auto-updated. You should not attempt to re-install it.

 

2. If you are seeing a "green screen" and/or have recently upgraded to Windows 10 you might need to disable "hardware acceleration" for Adobe Flash Player video. A few older PC display adapters/drivers have been known to have problems in this area. Sometimes a display driver update will fix the problem. For more help, consult this link from Adobe and for Windows 10 (or IE 9, 10 or 11) see this link from Microsoft about enabling "software rendering", the opposite of hardware acceleration.

 

3. Try a different browser, preferably a clean/fresh install like Google Chrome. It has Adobe Flash Player built in and should work with no additional plug-ins or add-ons required. Note that Flash may have to be "unblocked" in browser settings.

 

4. If a new browser works, check your default browser is not running any add-ons, extensions or plug-ins that might be blocking our content e.g. "Ad Blockers". Also look to see if custom security/tracking protection settings have been enabled (for example: in Internet Explorer or Firefox v42.0 "Private Window"). Most ad blocking browser extensions allow you to make our webcam websites exceptions. Refer to these Terms & Conditions of Use for our policy on content blocking. Access to our live video can be withheld when we detect breaches of these terms. For example, we require ALL of our advertising to display as intended in order to fund the significant costs associated with streaming live video 24/7.

 

5. If a new browser still fails to show live video, make sure your Internet Security Software or firewall is not blocking us. Try temporarily turning each one off in turn and re-test our webcam websites. Both Kaspersky and Avast! antivirus suites are known to include content blocking components e.g. "anti-banner" in Kaspersky.

 

6. Try a different device/computer on the same network. If it works then you should focus on configuration differences compared to the one that fails.

 

7. If no devices or computers will show live video, it is possible that your network has insufficient bandwidth or is blocking our content. If at home, check for other high-bandwidth Internet users and inspect the configuration of your home router. Contact your Internet Service Provider if you suspect congestion on your connection. If at work, contact your Supervisor or IT Manager provided you believe watching our webcams is acceptable in your workplace or connected with your job function e.g. you work for a port, shipping line, cruise line, travel agency, etc., etc.

 

If you still have problems after following these suggestions, please send email to support@ptztv.com and attach a screenshot of your entire browser window showing our website but no live video. Include details of your device and browser.

Can I view your webcams on a tablet or smartphone?

Yes. If you have an Apple iPod/iPhone/iPad we support those platforms and their native browsers with streaming video and now audio too. We also support Android-based devices without the need for the Adobe Flash Player. However, the Android OS has seen many revisions in the way it handles live streaming video. Some early versions may not work at all and some more recent ones may exhibit odd behavior e.g. the need to manually initiate full-screen mode to get the video to display. 

 

In order to enjoy an experience closer to a Windows or Mac desktop computer, you can use an add-on browser that has Flash built in e.g. the Puffin Browser. Puffin will autoplay both video and sound after you have selected your connection speed. If you are planning to use a mobile device to look for yourself on one of our webcams during sail-away, you will be better served by using Puffin. Video will only be delayed from real time by ~3 seconds, compared to over 30 seconds with a standard mobile browser like Safari.

 

If you are using an iPhone or iPad, you can save our pages to your home screen using the "Add to Home Screen" option in the Safari browser (see screenshots below). By adding our pages to your home screen, they will behave more like a mobile app and each one has its own custom icon. If launched from a home screen icon, our video will play within the page frame on an iPhone instead of automatically going to fullscreen, allowing you to interact with the rest of the page elements like Marine Traffic map and sound control.

 

At this time, our page layouts are not mobile optimized or responsive to different screen sizes or layouts. However, we will be working on these features in the near future.

How do I hear live sound...?

We provide audio feeds from some of our locations and they can include VHF Marine Radio and live outdoor microphones. We deliver audio separately from our video which is why it's not included in most of our recordings or an intrinsic part of our live video players on all platforms.

Do you have an iPhone or Android App?

No. We do not support or provide any webcam apps at this time. However, you can view our webcam pages as "web apps" on iPhone and iPad by adding them to your home screen. See above for details.

Can I view your webcams on a big screen TV?

Yes. Many fans connect a PC or laptop via an HDMI cable and watch us on their main flat panel TV. We also support the original GoogleTV which is a smart TV technology based around Google's Android operating system. We do not currently support other smart TV systems, Roku or other TV set-top boxes. You can use Google Chromecast devices to display our video on your TV.

Do you support Windows Live Tiles?

Yes. You can pin any of our webcam websites to your Windows 8.1 Start Screen and they will give you "live tiles" based on recent snapshots from each camera (but not live video).

 

Here's a quick "how to" for Windows 8.1 ... (this all changed in Windows 10 !)

1. Launch Internet Explorer from the start screen.
2. Load one of our webcam websites.
3. If necessary, unblock the content by clicking the stop sign at the right-end of the address bar.
4. Click the STAR icon for Favorites.
5. Click the PIN icon to pin site.
6. Click the "Pin to Start" button (optionally edit or remove the description text).
7. Go back to your Start Screen and scroll to the far right of the existing tiles. You will find our site tile which can be dragged to a new position if desired.
8. Right-click on any tile for more options like different sizes. Build your own tiled display of favorite webcams. See example above.

My video keeps stopping... is that intentional?

Yes. We timeout our video streams, usually every 30 minutes. We do this in order to preserve scarce & expensive resources like server connections and bandwidth. This is important when viewers go to work, school, bed, shopping, home from work, etc. and leave our websites loaded in their browsers.... sometimes playing indefinitely for days. You should see a play arrow appear when the video stops but that can be platform/browser dependent.

 

If your video stops much more frequently than every 30 minutes, that's usually a sign of Internet congestion or resource contention within your device. Check both and turn off additional applications or devices that might be over-loading the system.

Business

We are a TV / News Media company, can we use your content on-air and/or online?

We are no longer granting permission for free on-air use of our camera streams, with or without attribution to PTZtv. Any such use is strictly prohibted and a breach of our copyright. If you would like to discuss terms & conditions for licensing our streams for on-air broadcast use, please send email to info@ptztv.com .

 

Do you only cover cruise ports?

No. Our initial focus is the cruise and marine enthusiast but we will consider any location or subject matter e.g. airports instead of cruise ports, natural instead of nautical, etc.

 

When will you cover port XYZ?

While we welcome suggestions for new webcams, we don't publicly discuss our current or future location plans. However, we do factor your feedback into our planning process.

 

How much does it cost?

In most cases, we must qualify your location. If it meets our requirements and goals, we usually provide our equipment and services FREE of charge, including Internet access. We do ask location partners to provide electricity but usage is negligible. All of our sites are currently provided on a free-to-view basis with an optional and enhanced ad-free subscription service.

 

Can we advertise on your sites?

Yes. You can target our sites using context-sensitive keywords or our ad slots directly via Google Adwords or similar ad placement systems. We also have a limited number of direct advertising opportunities ... contact us to discuss.

 

Do you sell your video?

Yes. We sell video recorded from our Port Everglades and Port Canaveral webcams during cruise ship sail-aways. See our Gallery page for more details. In certain circumstances, we license our video stream... please inquire if interested.

 

 

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